Jillicasino Privacy Policy

1 Introduction

Jillicasino takes the privacy of its players seriously. When you register an account, use the platform, or interact with support, you share personal information with us. This Privacy Policy explains clearly what information is collected, why it is needed, how it is stored and protected, and what your rights are in relation to your own data.

This policy applies to all users of the jillicasino platform, including players registered from Manila, Quezon City, Cebu, Davao, and all other locations across the Philippines. By creating an account or continuing to use the platform after this policy is published, you acknowledge that you have read and understood how your data is handled as described here.

This Privacy Policy should be read alongside the Terms & Conditions, which set out the broader rules governing your use of jillicasino.

2 Data We Collect

Jillicasino collects personal data in three main ways: information you provide directly, information generated automatically through your use of the platform, and information gathered as part of identity verification. Below is a summary of each category.

Jillicasino does not collect data it does not need for the purposes described in this policy. Sensitive data such as government ID numbers and financial credentials are handled with additional security controls and are never stored in plain text.

3 How We Use Your Data

Every category of data collected by jillicasino is used for a specific and documented purpose. We do not use your personal information in ways that are unrelated to your account, your gameplay, or our compliance obligations.

• Account management: Your registration data is used to create and maintain your account, process your login credentials securely, and send OTP verification codes for account security actions.
• Financial transactions: Payment and transaction data is used to process deposits to your PHP wallet and withdrawals to your registered Philippine payment account, and to maintain an accurate transaction history for your records.
• Identity verification: ID documents are used for the one-time KYC process required before withdrawals and for ongoing compliance with anti-money laundering requirements.
• Platform security: Device and technical data is used to detect and prevent fraudulent access, identify unusual account activity, and protect against automated abuse.
• Customer support: Communications data is used to respond to queries, resolve disputes, and maintain a record of support interactions for follow-up and quality review.
• Responsible gaming: Usage data is used to monitor play patterns, support responsible gaming tools like deposit limits and session reminders, and identify accounts that may benefit from additional support.
• Promotions and communications: Contact details may be used to notify you about current promotions or account-relevant updates, where you have not opted out of receiving such communications.

4 KYC and Identity Verification

Identity verification—commonly referred to as KYC (Know Your Customer)—is a one-time process every jillicasino player must complete before their first withdrawal can be processed. This is a standard requirement for online gaming platforms and exists to confirm your identity, verify your age (21+), and fulfil our obligations regarding the prevention of financial crime.

During the KYC process, you will be asked to submit a valid Philippine government-issued ID and, in some cases, a proof of current address. Acceptable IDs include a PhilSys ID, Philippine passport, driver's licence, SSS or GSIS card, or Voter's ID. The documents you submit are reviewed by our verification team and are stored securely with access restricted to authorised personnel only.

If you have questions about the verification process or the status of a submitted document, contact the support team at the address in Section 11.

5 Cookies and Tracking

Jillicasino uses cookies and similar tracking technologies to keep your session active while you are logged in, remember your platform preferences, and analyse how the platform is used in aggregate to support ongoing improvements.

Cookies used on jillicasino fall into two broad categories:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: Used to understand how players navigate the platform in aggregate, which game sections are most visited, and where the user experience can be improved. These do not identify you individually.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Note that disabling essential cookies will affect your ability to log in and use core account functions on jillicasino. Analytics cookies can be disabled through your browser settings without affecting platform functionality.

6 Data Sharing and Third Parties

Jillicasino does not sell your personal data to unrelated third parties. Your information is not shared with advertisers, data brokers, or marketing platforms for commercial purposes outside of what is described in this policy.

Limited data sharing does occur in the following specific situations:

• Payment processing: Your payment details are shared with the relevant Philippine payment provider—such as GCash, Maya, or your bank—only to the extent necessary to process a deposit or withdrawal transaction.
• Identity verification services: Document images submitted for KYC may be processed through a secure third-party verification system. Any such third party is bound by strict data handling agreements and may not use your information for independent purposes.
• Legal and regulatory obligations: Jillicasino may be required to disclose certain account or transaction data to comply with applicable Philippine law, respond to a lawful government request, or cooperate with an investigation into financial crime.
• Service providers: Technical service providers who assist with platform infrastructure, fraud detection, or customer support tools may process limited data on our behalf under contractual data protection obligations.

In all cases of third-party data sharing, jillicasino limits the information disclosed to what is strictly necessary for the purpose involved.

7 Data Security

All data transmitted between your device and the jillicasino platform is protected by SSL/TLS encryption. This applies to account logins, game sessions, transaction submissions, and any other communication involving your account. You can confirm the connection is encrypted by checking for the padlock symbol in your browser's address bar when accessing the platform.

Stored data is protected by access controls that limit which personnel can view sensitive account information. Identity documents submitted for KYC are stored separately from general account data with additional access restrictions. Financial credentials such as payment account numbers are never stored in plain text.

• OTP verification is required for login from unrecognised devices and for sensitive account actions such as changing your password or withdrawal details
• The jillicasino mobile app supports biometric authentication as an additional layer of account access security
• Automated monitoring systems flag unusual account activity—such as logins from new locations or abnormal transaction patterns—for review

While jillicasino implements strong technical and organisational security measures, no online system can guarantee absolute security. You are also responsible for maintaining the confidentiality of your own login credentials. Do not share your password with anyone, and do not use your jillicasino password on any other platform.

8 Data Retention

Jillicasino retains your personal data for as long as your account is active and for a defined period after account closure. The retention period for different categories of data is determined by the purpose for which the data was collected and by applicable legal requirements.

• Account registration and profile data is retained for the duration of your account and for a period after closure to support dispute resolution and comply with record-keeping requirements
• Transaction records are retained in accordance with the financial record-keeping obligations that apply to online gaming operators
• KYC documents are retained for the period required by anti-money laundering regulations, which may extend beyond account closure
• Support communication records are retained for a reasonable period to allow follow-up and for quality review purposes

When data is no longer required for any of these purposes, it is securely deleted or anonymised. Anonymised data—where no individual can be identified—may be retained for platform analytics without a defined time limit.

9 Your Rights Over Your Data

As a jillicasino player, you have specific rights in relation to the personal data we hold about you. To exercise any of these rights, contact the support team using the details in Section 11. We will respond within a reasonable timeframe and may need to verify your identity before actioning a request.

• Right to access: You can request a copy of the personal data jillicasino holds about your account, including your registration details, transaction history, and any notes associated with support interactions.
• Right to correction: If any personal data we hold about you is inaccurate or outdated, you can request that it be corrected. Some data—such as your registered name or date of birth—may require documentation to update.
• Right to deletion: You can request that your personal data be deleted. This request can be fulfilled in full once your account is closed and any mandatory retention periods have expired. Data required for legal compliance cannot be deleted while those obligations remain active.
• Right to opt out of marketing: If you no longer wish to receive promotional communications from jillicasino, you can update your communication preferences in your account settings or request opt-out through support.
• Right to data portability: Where technically feasible, you can request a copy of your personal data in a structured, commonly used format for transfer to another service.

10 Updates to This Policy

Jillicasino may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When material changes are made, registered players will be informed by email or by a notification displayed on the platform at login.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this page periodically, particularly after receiving a notification that the policy has changed. Continued use of the platform following an update constitutes acceptance of the revised policy.

11 Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to raise a concern about how your personal information is being handled, contact the jillicasino support team:

Email: [email protected]

Please include your registered account username and describe your request clearly. For data access or deletion requests, include the phrase "Data Request" in your message subject to help the team prioritise your enquiry. The support team is available 24 hours a day, 7 days a week, and will acknowledge your data request within a reasonable timeframe.